You can register an account on our website using your email address and setting your password. You will receive an email asking you to confirm your registration.

Your account enables you to track your orders and monitor your purchase history. You can also register your products.

Just use the "forgot my password" link and you will receive an email to reset your password.

Please use our contact form to send your request to our customer service department.

You can use the "unsubscribe" link at the bottom of each newsletter.

Please use the contact form for any kind of feedback.

You will receive your order via the logistics company DHL.

In general, shipments by DHL are delivered within two working days. You will receive a tracking number for your shipment so you can track the shipment and check the delivery time.

Prices for delivery within Switzerland: free shipping for orders above CHF 100.-, shipping costs for orders below CHF 100.- is CHF 10.-

Once your order leaves our warehouse, our shipping partners will provide you with a tracking number. You will automatically receive an email with the tracking number and a link to track your shipment. If you don't find the email in your inbox, please check your spam folder. If you did not receive the shipping information email, please use the contact form to send us a request.

The carrier will attempt to deliver at another time. You will receive a message when the package is delivered to a pickup location or main post office. You can also check the status of your delivery at any time with the tracking number you received via email.

Yes, you can change the shipping address during the checkout process.

If you notice the package is damaged while the driver is still present, request that they make a note of it. Should the driver have departed, take photographs of the package prior to opening it. Afterward, open the package to inspect whether your products have sustained damage. If they are undamaged, there is no further action required, and you may proceed to enjoy your products. If damage is apparent, please reach out to us via the contact form with the subject "Warranty". Remember to retain the packaging, as it is crucial for the process. We will address the matter promptly and follow up with you.

Your order may be split into multiple packages, depending on the size of the order and the availability of the products in our warehouse. If certain items are not immediately in stock, we may opt to ship the available part of your order first. You will receive tracking information for each package. Please monitor the tracking status; if it indicates that your package has been delivered but you have not received your entire order, contact our customer service team using the provided contact form.

Simply select the products you want and add them to your cart. Review your cart before checking out. Confirm your order and choose your payment method. After you have completed your order, you will receive a confirmation email (please also check your spam folder).

Yes, you can. When you register, you will see an overview of your order transactions under "My Orders". You can find the order number on your order confirmation.

Please send us more information about your operating system and web browser. We need this information to process your request quickly. If you are using Internet Explorer, we recommend that you upgrade to a more modern and secure web browser such as Google Chrome or FireFox. Use the contact form to get in touch with us.

As we aim to process orders swiftly, they are dispatched from our warehouse immediately and, unfortunately, cannot be canceled. However, you have 10 days to return your order for a full refund.

Unfortunately, we currently do not offer gift vouchers.

No minimum order value, but free shipping on orders over a certain value depending on country.

If your product is temporarily unavailable, please use the "Notify me when available" button to enter your email address and we will notify you when the product is available again.

The following payment options are available:

• Credit Card (Mastercard, Visa)

• Twint

Online payment details are transmitted directly to the payment platform via a Secure Socket Layer (SSL) connection. If you choose to pay by credit card, the terms and conditions of the credit card issuer will apply. Boards & More is not a party to the relationship between you and the card issuer.

The prices on our website are shown including sales tax.

Unfortunately, we are unable to change your order once it has been placed. If you would like to exchange an item, you will need to return it and order the correct item.

No. Return shipping is at the customer's expense. If the requirements for a return are not met, we reserve the right to charge a processing fee. We will deduct the fee from the refund amount.

You have 10 days to return your order for any reason. We will refund your order within 14 days.

No, unfortunately that is not possible.

Once we receive your package, we will refund your order within 14 days.

If you have a warranty claim, please use our contact form with the subject "Online Shop Warranty" to reach our customer service. You will be asked to provide detailed information via email so that we can process your request as quickly and efficiently as possible.

> Order information and order number

> The product affected (include serial number)

> Description of the damage and how it occurred

> Pictures: an image of the entire product, close-ups of the damage, and the label/serial number

Our service team will respond to you as soon as possible.

Important: If you purchased your product from a local retailer, please contact the retailer directly for warranty service.

If you have a warranty claim please use our contact form with the subject "Onlineshop Warranty" to contact our customer service. You will be asked send us detailed information via email so that we can process your request as quickly & efficent as possible:
> the order information & order number
> which product is affected (serial number)
> description of the damage  and how it occured
> pictures: picture of the whole product, pictures of the damage, pictures of the label/serial number

contact form

Our service team will get back to you as soon as possible.

Important: If you purchased your product from a local retailer, please contact your retailer for warranty service. 

Unfortunately, sometimes the best material can give up! You can easily order all spare parts in our FANATIC Online Shop!